Geographic Information System (GIS)
•SSAE 16 (SOC 1 Type II) audited data centers
•Fault tolerant power redundancy with N+1 UPS power and multiple industrial-class generators
•On-site fuel supply to ensure continuous operation in the event of extended power outage
•Liebert temperature-controlled environment
•Clean agent fire suppression system
•Monitoring of power, leak detection, temperature and humidity
•Daily data center ambient temperature average 72°F. Daily data center ambient humidity average 50%
•Raised floor plenum with hot-aisle /cold-aisle configuration
Secure access facility requiring biometric, card and PIN code for access
•24/7/365 on-site guards and NOC personnel
•24/7/365 video surveillance
•Secure off-site tape storage with transportation provided by armored vehicle
•Server cabinets locked and surrounded by physically secured steel cage
•Separate facilities for development and production equipment
•Multiple layers of network security including web application firewalls and Intrusion Prevention Systems (IPS)
•Network vulnerability scans performed daily by Nessus Perimeter Service
•Systems managed by experienced, certified staff (MCSE, CCNA, CCIE)
•24/7/265 network operations center with tier-2 CCIE, MCSE, DBA and DevOps on-call rotation
•Customer interaction through online support portal/ticketing system and toll-free phone
•Proactive monitoring for availability, performance, and environmental conditions
•Virtually all hardware active-active or active-passive redundancy
•Dell PowerEdge Servers: RAID 1 or RAID 10 configurations, redundant power, spare parts and servers on-site and active 24/7 mission-critical support contracts
•EqualLogic SAN featuring high-performance, low-latency solid state drives (SSD) and 10GbE iSCSI optimized switching
•Fully staged disaster recovery warm site featuring private, secure 200Mbps connectivity to primary data center for data synchronization
•Standby site is SSAE 16 audited facility located 500+ miles from primary data center. Internet connectivity at backup facility provided by different carrier than primary
•Disaster recovery plan reviewed quarterly, full live tests conducted twice a year
Database
Data Center Specs
•All data center facilities include:
•n+1 UPS Battery Backup Units
•n+1 Backup Power Generators
•n+1 Cooling Infrastructure
•Pre-Action Dry Pipe Fire Suppression
•Multi-Level Access Control
•All data centers are equipped with pre-action dry pipe fire suppression systems, Proximity security badge access, and 24/7/365 digital security video surveillance to keep your data secure.
•Enterprise-Class Facilities
•SAS 70 Type II Certified Data Centers
•SSAE16 Compliant Data Centers
•Windows Server or Linux OS Platforms
•Enterprise Monitoring and Response Systems
•Enterprise Disaster Recovery and Archiving
•Best-in-class Network Infrastructure:
•The network is built from best-in-class networking infrastructure, hardware, and software with exceptional bandwidth and connectivity for the highest speed and reliability. Every upstream network port is multiple 10G and every rack is terminated with two 10G connections to the public Internet and two 10G connections to the private network.
•Cisco Systems 10G Network
•Arbor Peakflow Traffic Analysis
•Arbor Atlas Global Traffic Analyzer
•DDOS Protection from multiple vendors
•CompTIA Security+
•Demonstrates proficiency in IT security practices. The skills associated with this particular CompTIA certification are Network Security; Compliance and Operational Security; Threats and Vulnerabilities; Application, Data and Host Security; Access Control and Identity Management; and •Cryptography. This certification not only ensures you of our applicable knowledge of security concepts, tools, and procedures to react to security incidents, it ensures we are anticipating security threats and guarding our systems against them.
All servers are provisioned with off-server backup software.