Alerts
Alerts warn the user that an event has occurred. They can be used to help you better manage your fleet by warning you when an event has happened. For example, if you are concerned about your driver's speeding habits, you can create an excessive speed alert to warn you every time he or she travels above a preset limit.
Alerts can be created for the entire group or just one item. When an alert occurs it can be sent to multiple email addresses or a mobile phone. The alert can also be displayed on the map with a unique icon. In addition, a Pop-Up Box can be shown on the Platform requiring either an Option or Required Response.
Alert Setup Screen
Select a Trigger
The Select a Trigger section is where you choose the alert that you want to setup. An * next to a trigger name means the alert has already been setup.
Configuration and Schedule
The Configuration and Schedule section is for setting the alert schedule. It is also where you set the speed threshold for the Excessive Speed and Geofence Speed alerts.
Schedule Days: select the days and times that you want the alert to be active. For example, if you select Monday through Friday, and 8:00 AM to 5:00 PM, then the alert will only be generated during those times. Any activity outside of that time frame will not generate an alert.
Ignore Duplicate Alerts Within Minutes: if this field is set then any duplicate alerts generated within the time frame will not be generated. Use this feature if an activity might generate multiple alerts within a short time period.
Display Options
The Display Options section is where you choose how you want the alerts to appear.
Display Type: select how the alert will appear on the screen. See the Display Type Options below for a description of each one.
Do Nothing: The will not be any notification when the alert is triggered. They can be viewed on View Alerts section either on Group Editor, Item editor (Vehicle, Individual, Asset) and on the tracking tab (information window > Alerts tab)
Show Message Icon: A message Icon will be showing on the Dashboard, Recent Alert section when an alert is triggered
Show Alert: Optional Response: The alert popup will display on the screen with the subject and body content with the alert sound as setup, to accept and acknowledge, click the acknowledge button to close the alert for the popup
Show Alert: Required Response: The popup will display as well mentioned for the Optional Response, however something is required to type in the acknowledge field in order to acknowledge the alert, for the popup to disappear, otherwise this popup will keep showing.
Show Zoom Button: select if the Zoom Button will be visible for the Alert.
Alert Image: choose the icon that you want to represent the alert.
Alert Sound: choose the alert sound you want the user to hear when an alert is triggered.
Repeat Sound: choose this option if you want the sound to repeat.
Delivery
The Delivery section is used to set an email address if you want the alert to be delivered to an email address or mobile phone.
Email Address: enter the email address where you want the alert delivered to. If you do not want the alert delivered via email just leave the text-box empty. The alert will still be logged in the system. To enter multiple e-mail addresses, use a semi-colon between each one.
Subject: subject of the email that is delivered.
Body: body of the email that is delivered.