FAQ's

My GuardTrax says READY L on the screen
The letters READYL mean your unit is not actively sending data to the GuardTrax server because someone turned on Log Mode through the device menu.  To r...
Mon, 27 Jan, 2014 at 1:44 PM
My GuadTrax won't scan RFID tags
1. Try scanning a different tag.  2. Make sure if the tag is on a metal surface, it is a (Round) "on-metal"  RFID tag. 3. See the Getting Started ...
Fri, 31 Jan, 2014 at 11:34 AM
My GuardTrax isn't acquiring GPS
1. Make sure the device has a fully charged battery.  2. Ensure that the device has a clear line of sight to the open sky (120°).  3. See Acquiring GPS vide...
Wed, 30 Jul, 2014 at 9:16 AM
My GuardTrax isn't reporting to the website
1. Make sure the device has a fully charged battery.  2. Check the LCD screen for the GPRS icon.  3. Reset the device - Remove, re-ins...
Fri, 20 Mar, 2015 at 12:22 PM
How do I change the time zone on my GuardTrax
1. Hit the [MENU] key.  2. When you see OPTIONS hit [ENTER].  3. Scroll through the menu until you see TM ZONE.  4. Hit [ENTER].  5. Scroll until the correc...
Mon, 27 Jan, 2014 at 1:46 PM
How do I change/add phone # in my GuardTrax
If you would like to add or change any of the outgoing phone numbers you must contact customer service
Mon, 27 Jan, 2014 at 1:46 PM
My Guardtrax has a blank screen
1. Make sure the battery is inserted properly.  2. Make sure the battery is fully charged. (see topic My GuardTrax isn't charging)
Mon, 27 Jan, 2014 at 1:46 PM
My GuardTrax isn't charging
1. Make sure the wall charger is plugged into an electrical outlet.  2. Make sure the micro USB end of the wall charger is fully inserted...
Mon, 27 Jan, 2014 at 1:47 PM
My report doesn't show up when I try to run it
1. Do you have your popup blocker turned off?.  2. Are your report parameters correct? (See video: Reports - Running and Saving)
Mon, 27 Jan, 2014 at 1:47 PM
My RFID tags don't show up on the Tracking page or on the reports
1. Are your RFID tags geo-referenced? If your GuardTrax device loses GPS then your RFID tags won't appear on the Tracking page u...
Mon, 27 Jan, 2014 at 1:47 PM