Troubleshooting your GuardTrax Classic or Android device.

Website Issues
Depending on the browser or version used (I.E), some features of the GuardTrax portal may not work. It is recommended to use Chrome or Firefox as the defa...
Wed, 9 Jul, 2014 at 4:26 PM
How can I receive email alerts if a GuardTrax exits a geofence area?
You need to add your email address to the Geofence alert in the dashboard.  
Wed, 12 Nov, 2014 at 10:55 AM
Troubleshooting GPS
Wed, 12 Nov, 2014 at 10:29 AM
I forgot my password
To retrieve your lost or forgotten password, please navigate to and click the "Forgot Password" link. (shown below) You will nee...
Mon, 15 Dec, 2014 at 10:18 AM
Cannot Transfer Files (T-Mobile APN)
Please make sure the APN settings on the device are set to Note: There is an issue with the newer APN setting of
Fri, 3 Mar, 2017 at 8:56 AM
GuardTrax Android Troubleshooting
Issue Description Possible Causes Suggested Fix The app crashes Too many open apps Close unnecessary applic...
Thu, 16 Apr, 2015 at 2:23 PM