GuardTrax Customer Support

The letters READYL mean your unit is not actively sending data to the GuardTrax server because someone turned on Log Mode through the device menu.  To r...

1. Try scanning a different tag.  2. Make sure if the tag is on a metal surface, it is a (Round) "on-metal"  RFID tag. 3. See the Getting Started ...

1. Make sure the device has a fully charged battery.  2. Ensure that the device has a clear line of sight to the open sky (120°).  3. See Acquiring GPS vide...

1. Make sure the device has a fully charged battery.  2. Check the LCD screen for the GPRS icon.  3. Reset the device - Remove, re-ins...

1. Hit the [MENU] key.  2. When you see OPTIONS hit [ENTER].  3. Scroll through the menu until you see TM ZONE.  4. Hit [ENTER].  5. Scroll until the correc...

If you would like to add or change any of the outgoing phone numbers you must contact customer service

1. Make sure the battery is inserted properly.  2. Make sure the battery is fully charged. (see topic My GuardTrax isn't charging)

1. Make sure the wall charger is plugged into an electrical outlet.  2. Make sure the micro USB end of the wall charger is fully inserted...

1. Do you have your popup blocker turned off?.  2. Are your report parameters correct? (See video: Reports - Running and Saving)

1. Are your RFID tags geo-referenced? If your GuardTrax device loses GPS then your RFID tags won't appear on the Tracking page un...