FAQ's

Why doesn't my GuardTrax appear on the Tracking page?
1. Is your GuardTrax device reporting? Check the Last Activity for your GuardTrax by going to the Dashboard and clicking on the group that the device is...
Mon, 27 Jan, 2014 at 1:48 PM
My client can't see their group when logged in
Make sure your client's username has been added to the group he can't see.  (see video Groups and users - Creating and Adding).
Mon, 27 Jan, 2014 at 1:48 PM
Why are there no recent alerts when I log in
1. Check the last activity of your device. Is it reporting or has it reported recently?  (If not see device topic: My GuardTrax isn't reporting to the ...
Mon, 27 Jan, 2014 at 1:49 PM
My login credentials aren't working
1. Make sure your CAPS lock is off.  2. Make sure you are trying to log in at www.guardtrax.com.
Mon, 27 Jan, 2014 at 1:49 PM
Email To SMS Gateways
Carrier Email to SMS Gateway Alltel [10-digit phone number]@message.alltel.com Example: 1234567890@message.alltel.com AT&T (formerly Cingular) [10...
Wed, 8 Feb, 2017 at 2:09 PM