GuardTrax Customer Support

FAQ's 15

• My GuardTrax says READY L on the screen
• My GuadTrax won't scan RFID tags
• My GuardTrax isn't acquiring GPS
• My GuardTrax isn't reporting to the website
• How do I change the time zone on my GuardTrax

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Troubleshooting 6

• Website Issues
• How can I receive email alerts if a GuardTrax exits a geofence area?
• Troubleshooting GPS
• I forgot my password
• Cannot Transfer Files (T-Mobile APN)

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Documents and Policies 7

• RMA Policy
• GuardTrax Android Users Guide
• GuardTrax Training Protocol
• GuardTrax Classic RMA Form
• Disaster Recovery and Continuity of Operations

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Videos 0

GuardTrax Web Portal (Videos) 12

• Introduction to the Dashboard (VIDEO)
• Reports Running and Saving (VIDEO)
• User Types and Permission Levels (VIDEO)
• QR/RFID Tag Set Up (VIDEO)
• Reports Subscriptions (VIDEO)

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GuardTrax Android 18

• GuardTrax Android Installation (VIDEO)
• Updating Software Version
• Starting/Ending Shift
• Updating User Name
• Scanning QR/RFID Tags

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GuardTrax Admin 5

• Managing Licenses
• Create/Manage Custom Forms
• Report Distribution (DAR and Incident)
• How to Run Reports
• Registering the GuardTrax App

GuardTrax Classic 7

• Using Phone Feature
• Incident Codes
• Initiate Panic
• Firmware Upgrade
• Changing GT Battery

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Schedule Training 1

• Schedule GuardTrax Training

GuardTrax Android 2

• GTA
• NFC phones available now and coming soon…

GuardTrax Classic 0

GuardTrax Web Portal 10

• Create Users & Manage Permissions
• Set the Default Map View
• Creating a Circular Geofence- Article
• New Report Subscription - Article
• Dashboard Search Feature - Article

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